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HomeNewsAlleged unprofessionalism: Ghana Embassy in New York responds to criticisms

Alleged unprofessionalism: Ghana Embassy in New York responds to criticisms

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In a detailed thread on the micro-blogging platform X, Yaa Tabby narrated her ‘ordeal’ at the Ghana Consulate in New York. Image via: X//@DuncOnEm//

The Ghana Embassy in New York City has stated that the frustration of one Yaa Tabby who visited their office on Wednesday, March 27, was “borne out of her not familiarising herself” with the requirement for passport collection.

In a detailed thread on the micro-blogging platform X (former Twitter), Yaa Tabby narrated her ‘ordeal’ at the Ghana Consulate in New York, USA.

According to her, a staff member named Mimi told her the embassy does not have a printer to print out an authorisation letter she was asked to send via email.

This follows an earlier complaint she had made regarding how other people who came to meet her for the same purpose got served while she was asked to wait.

She noted that she was asked for an authorisation letter from her brother-in-law, a requirement none of the people she met there were asked to meet, yet she obliged.

But the Embassy, in a statement dated Thursday, March, 28, maintained that the request for an authorisation letter is a standard procedure for third-party collection of passports.

According to the Embassy, “Ms. Tabby showed in due course an electronic version of an authority note and was advised to print it out to enable the note to be attached to the physical records of the visa application.”

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“This requirement is standard practice for all persons picking applications on behalf of applicants and was not an arbitrary rule targeted at Ms. Tabby,” said the Embassy.

It further noted that “Taking into account the initial delay and the demands for compliance with the rules for pick-up of passports by third parties on behalf of applicants, the Consulate General can understand the frustration of Ms. Tabby and the behaviour she exhibited at the premises of the Consulate, including what she herself has publicly recounted.”

“Her frustration was borne out of her not familiarising herself with the requirements before her arrival at the Consulate,” the statement added.

Meanwhile, the Ghana Consulate in New York concluded by stating that “we hope that Ms. Tabby’s next experience would be a positive one for her.”

The Embassy used the opportunity to encourage all users of the Consulate’s services to “familiarise themselves with the requirements” on its website (www.newyork.mfa.gov.gh).

Read the Embassy’s full statement below:



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